What is Quality In order to define quality one may refer to several definitions that   present the concept most   eloquently .   • Quality is conformance to requirements or specification – Philip Crosby, 1978 • Quality is doing the right thing right the first time and doing it better the next – AI-Assaf, 1993 • Quality is the degree to which care services influence the probability of optimal patient outcomes – American Medical Association, 1991 • Quality is meeting the requirements of the customers, both internally and externally, for defect   free products and services – IBM, 1982 • Quality is providing our customers with innovative products and services that fully satisfy their requirements – Xerox , 1983 • Quality therefore is a process of meeting the needs and expectations of the customers, both internal and external. Quality can also be referred to as a continuous process of incremental improvement – AI- As...

                              Introduction •  Quality Circle is one of the employee participation methods. It implies the  development of skills, capabilities, confidence, and creativity of the people through a  cumulative process of education, training, work experience, and participation. •  It also implies the creation of facilitative conditions and environment of work, which creates and sustains their motivation and commitment towards work excellence. •  Quality Circles have emerged as a mechanism to develop and utilize the  tremendous potential of people for improvement in product quality and  productivity. •  It also implies the creation of facilitative conditions and environment of work, which creates and sustains their motivation and commitment towards work excellence. •  Quality Circles have emerged as a mechanism to develop and utilize the  tremendous pot...

  THE REQUIREMENTS FOR AN   OCCUPATIONAL HEALTH SERVICE   FOR HOSPI TAL EMPLOYEES   The administrative requirements for occupational health service for hospital employees are the following: An executive committee consisting of members of the Hospital Management Committee and co-opted members. An advisory committee — consisting of medical persons from outside the hospital such as from universities or the National Research Institute for Occupational The staff of the occupational health unit — staff should include a registered nurse with a  Diploma in Community Health Nursing and an occupational health certificate, an occupational health physician, and a personal clerk/secretary. Premises — Suitable, central premises should contain offices for the doctor and the sister, examination and treatment rooms, a restroom and toilet facilities as well as a reception area. Documentation. Standardized cards must be designed for pre-employment and routine medical examinations,...

       SYSTEM APPROACH TO HOSPITAL  Introduction :  The system approach in management is a concept that regards an organization comprising  components of  input, process ,out put, outcome . Importance:   To analyze whether the organization get profits or reach in their goal or not. Objective: By the end  of the session the students will be able to define the terminology – input ,process ,output  outcome & impact . Will be use this system approach tools to improve performance & solve the problem in a hospital set up . Methods Lecturer ,question & answer, Interaction, Examples Tools: PPT  presentation,  case  study. Introduction The system approach to management is a concept that regards an organization comprising  components of  input, process ,out put,outcome & impact. to achieve its goal. Importance System approach will ensure quality products, that meet user requirements. Objective To achie...

NABH-  National Accreditation Board for Hospital and Healthcare Providers About NABH National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of the Quality Council of India (QCI), set up to establish and operate accreditation programmes for healthcare organizations. NABH has been established with the objective of enhancing the health system & promoting continuous quality improvement and patient safety. It provides Accreditation to Hospitals in a non-discriminatory manner regardless of their ownership, legal status, size and degree of independence. NABH is an institutional member of International Society for Quality in Health Care (ISQua) as well as member of its Board and Accreditation Council. The approval of ISQua authenticates that NABH standards are in consonance with the global benchmarks set by ISQua and thus hospitals accredited by NABH will have international recognition. International Society for Quality in Health Care (ISQua...

                               OPD- Outpatient Department IMPORTANCE OF OUTPATIENT SERVICES INTRODUCTION OPD is:- -The point of contact between hospital and community. -First impression of the hospital. -Shop window of the hospital. DEFINITION OPD is defined as a part of the hospital with allotted physical facilities and medical and other staff, with regularly scheduled hours, to provide care for patients who are not registered as inpatients. A hospital department where patients receive diagnosis & treatment but do not stay overnight. Reasons for Shifting of focus from IP to OP:- The rising cost of hospital care. Shortage of hospital beds. Economic importance. Objective of OPD Provides Quality of Care. Modern Techniques for Investigation and Treatment. Good Public Relation. Facilities for Total Patients Satisfaction TYPES OF OPD Two types of OP services- 1.Centralized outpatient services. All services ar...

   CSSD- Central Sterile Supply Department Functions of CSSD Ü  Receive & process ü  Sterilize  & dispense ü  Improve  sterilization  process ü  Maintain uninterrupted sterile supply ü  training Flow of CSSD Receipt →  accounting/sorting →  washing, cleaning, drying →  packing →  awaiting  sterilization→  check for sterility →  sterile storage →  issue Location Ü  Near boiler ü  Easy access OT, ICU,  labour   room  etc. Ü  Accessible to dumb weightier Space Ü  7sq ft/bed for 300 beds & above ü  10 sq ft /bed below 300 beds Activities Ü   Receipt of used supplies ü  Accounting ü  Washing, cleaning & drying ü  Sorting ü  Packing ü  Sterilization ü  Sterile storage ü  issue Staffing 500 bedded teaching hospital ü  matron—01 ü  staff nurse—04 ü  technical assistant—08 ü  technicians—08 ü...